"We are writing this letter in order to thank Better Built Basements for the incredible work they did finishing our basement. From the moment we met them, the people at Better Built Basements were professional, trustworthy, and thorough with their workmanship. During the initial consultation, they met with us for over two hours. This was not something we had experienced with other contractors, as they seemed to consider this time as a mere formality. Also during this consultation, Jim and Kelly went out of their way to get to know us as people.
This enabled them to design a basement that was truly ours. Additionally, they were able to pinpoint areas where we could do some of the work ourselves, which decreased the final cost of the project. In doing this, they reduced their already fair price to one that we could not refuse. Even before the construction process began we were immediately impressed with the high level of communication that Better Built Basements demonstrated. Jim was constantly checking to make sure that we were happy with the way the project was progressing. Jim and his staff, on more than one occasion, worked longer than usual days to make sure that the work on our project was moving at a pace that would ultimately finish it ahead of schedule. We were also delighted with the fact that the entire Better Built Basements crew cleaned up immaculately after each day of work. We constantly had neighbors in our basement to show them the progress and never felt we needed to straighten up in any way. The other aspect of working with Better Built Basements that we thoroughly appreciated was the level of flexibility that they brought to the table. Jim and his staff were constantly ready to go above-and-beyond to make sure that we were ultimately pleased.
Now that the work is completed, we are more than satisfied with our new basement. We have already recommended Better Built Basements to all of our neighbors and we will continue to recommend them to anyone who is in the market for a new, finished basement. We had an extremely positive experience with Better Build Basements and are confident that they will continue to do great work for all of their future clients.