As the holiday season starting coming into focus and my wife and I realized that our four children, their spouses and twelve grandkids would be spending time with us during Christmas week, we quickly decided it was time to add a new room in our unfinished basement. Something we had contemplated for some time.

We obtained quotes from two people and then my wife saw an advertisement by better Built Basements (BBB) in a magazine with a picture of a finished product on the cover. We looked at their website and read their many letters of recommendation from very satisfied customers. We immediately contacted them for an advertised free quote and design.


A few days later (on a Sunday morning), Joe, their salesman, arrived and spent a couple of hours with us discussing our needs for this room and then taking measurements. Not long thereafter, the emails arrived with several design concepts which we iterated over the next week and finally settled on a plan. We anxiously awaited the cost quote and found it to be very competitive and lower than we had expected. Because BBB had their own team to do the work and only subbed out the sheet rock, we made the decision to proceed with them to give us the best chance of finishing before Christmas.

After executing the contract, the plan was put into place to start construction on October 28th and complete in early December. Well, October 29th arrived and with it came storm Alfred and seven days without power. Now we were a week behind and BBB's projects were piling up on each other. The owner Jim reassured us that we would have our completed room before Christmas one way or the other.

Once work re-commenced, it was a joy to behold each day. Paul and his crew completed the framing, followed by Randy and his team with the electrical work. Sheet rock was installed and Danny initiated the taping before leaving to have his burst appendix diagnosed and removed. Tom arrived for the next few days and completed the taping. Al then arrived to remove the old stairs and install the new ones. Unfortunately Al hurt his back which resulted in another delay of two days. Not to worry Jim said and the work went on.

At the end of each day the area was cleaned up as advertised, allowing frequent show and tell's to friends and neighbors. Now the project became a seven day a week effort. Mike arrived on a Saturday to begin the painting and continued all day Sunday. Some final electrical work was completed along with the painting and carpet installation and we were ready for the furniture. Jim and Paul finished the job on a Sunday with the installation of shelving hardware in the two closets in the room.

As I relaxed on the new couch watching our new flat screen TV in this beautiful room, I rehashed the whole project in my mind. What impressed me the most was the way Jim and his team of highly skilled, extremely personable professionals, conducted themselves and did what they said they would do while overcoming several delays. They are truly a top notch group. I feel like I made some new friends over the last two months.

I would highly recommend BBB to anyone who may be considering adding a basement room. I would also be pleased to discuss our experience. Call Jim for our contact information.