I first called Better Built Basements after researching on Angies List and elsewhere for an inlaw apartment installation in the basement of my finished raised ranch. I was impressed with the reviews and the website. Fortunately for me I had good reason because whatever I read on other customers reviews was true. The owners Jim and Randy and their excellent crew of plumbers, electricians, carpenters, painters, tapers etc were consummate professionals.
The part I was impressed with most was everything was done as promised and because I work a night shift I got to see them everyday and it was obvious they enjoyed and took pride in all their work. They all seemed to enjoy the ribbing and good natured needling that makes for a good work environment. I respected the camaraderie they displayed in making sure the finished product was like their own home.
In our initial appointment Jimmy took all the measurements and within three days his design team had 4 separate plans for me to choose from. I chose an open floor plan. They gutted the whole finished basement walls ceilings etc. right down to the floors in one day and then just took off from there.
The work they did started right from the studs and included a full kitchen with beautiful cabinets. bathroom with five foot walkin shower. Also in the open plan was a living area with large bedroom and huge walkin closet.
Jim would call me it seemed like everyday to let me know who was coming and what time. He was great. He also went above and beyond trying to satisfy the various building code requirements my town was requiring. He must have made 15 trips to town hall explaining exactly what he was doing and why and I know he saved me several thousand dollars by his persistence.
In closing I would like to say I was completely satisfied. The clean up the end of each day was impeccable which was important because it never seemed like a messy construction site. I also felt that I made some new friends along the way which was a bonus on top of the superior craftmanship which shows in the finished apartment. I would be more than happy to show the work they did or answer any questions you may have.