The first few meetings with the design consultant were very smooth and he delivered a quote very quickly.  We were looking at other contractors as well, so he understood that and did not cross the line between following up and being overbearingly pushy.  When we finally made te decision to go with Better Built Basements, the original design consultant and one of the company owners came to the house to discuss all the details and to sign the contract.  I was impressed that the company owners are closely involved with the work.  That showed me right away that they care about the customer and the final product.

The project started on time and all laborers were very professional and courteous.  They also use an online scheduling tool so that you can log on and see what work is scheduled for that week in your home.  This was very convenient.
At one point during the project, there was a concern about a particular portion that didn't seem to be going the way we wanted it to go.  I contacted them with our concerns, and within an hour, the owners were at my home to view the progress and discuss our concerns.
Overall, the quality of work is very good and the price is fair.  The real value stands in the time between start and finish.  In just over a month, my basement went from bare concrete walls and floor, to a nice two room addition to my home.
I give my highest recommendation for Better Built Basements to anyone looking to have this type of work done in their home.