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From Our Clients

Was thinking this afternoon about the work that your team did last summer and how the basement turned out – in hindsight, turning the basement into useable space was hands down the best house decision that we’ve done in years – the space is a true office for me, and we have place for all the kids toys / etc. you all did a great job, from the design to scheduling to how the space turned out. Wanted to drop you and your team a note of thanks, I appreciate the work and would be happy to be a reference going forward.

– B., Storrs, CT

They were very professional and punctual. Provided quality work and cleaned up after themselves. Also, they were not pushy at all when it came to price and sealing the deal. Would definitely recommend them and use them again.

– Carlos P., New Britain, CT

I wanted to write and thank you for the wonderful experience of having Better Built Basements finish our basement. As you know, we shopped around quite a bit after we first met you, and after making all the comparisons, we decided to put our trust in you. Besides the workmanship which was flawless, every step of the way you personally kept us informed of what was being done, day by day, when each day would start and what we would expect at the end of each day. I was astonished by how often you personally showed up to inspect the work and make sure that we were cared for. Everyone on the job, from the estimator, to the foreman, to the subcontractors; everyone was professional, friendly, clean and thorough. I have already told several friends and neighbors about Better Built Basements, and I hope this letter can be used to tell others what a great experience they will have by hiring you.

– Tom & Margy S., Windsor, CT

Thank you so much for working with us to demolish and rebuild two bathrooms at the same time! The work was done in a timely manner, licensed professionals completed the sheetrock, plumbing, wiring and tile work, and your one-on-one care made selection of materials and equipment actually enjoyable! Please feel free to use our name as a reference.

– John & Victoria D., Storrs, CT

Words cannot express how happy I am with my new family room, additional living space and bathroom. It was an incredible transformation and each day that I’m in my new “living space,” I still can’t believe it’s the same basement! My kids are so happy now that they have a place for their friends to hang out and we will all enjoy it for many years to come. From start to finish, Better Built Basements was so professional, clean, timely and informative. They provided me with daily updates as to how the job was going and what I could expect next. I knew from the start that I chose the right company for the job! The quality and design of the work completely exceeded my expectations. It’s like having a whole new, beautiful house now and we were able to double our living space! Thank you so much Jim, Randy, Kelly and everyone for your hard work, dedication, and talent.

– JoAnn P., Cromwell, CT

Amazing!!!!!! Our family was expanded and we needed to add another room to the house. Not having the money to move or add on we hired Better Built Basements to remodel the inside of our house. Wow!!! Jim (the owner) came to our house for a free estimate and helped us design our new dream home. I couldn’t believe the amount of work they completed in the first day. They had the demo and framing done in less than 1 day. Everything else was smooth sailing. Jim and his staff were open to changes my wife wanted to make along the way. Jim, Don, Rick and the entire staff did an amazing job and I’m sure we’ll have them back for future projects. This is the 3rd time we’ve used Better Built Basements. Each time they seem to step up their game. Words can not express the work they’ve done. A million thank yous!!!!!

– Jeff M., Enfield, CT

Jim and his team are very professional, friendly and punctual. They do great work. We are extremely pleased with the finished product. The process was smooth and out project was completed well ahead of schedule. Thank you!

– Mason C., Milford, CT

Talk about unfinished to unbelievable! Better Built Basements turned our basement into a new living space. We have a new tv room, kids play/rec room, and a new 1/2 bathroom. The services provided included….Framing, insulation, drywall, plumbing, electrical (including baseboard heat), carpet, paint, ceramic tile, drop ceiling, closets, shelving, and added a new french door. Also, all the little extra work that was completed was a treat. Randy, Jim, and Wayne are true professionals and were a pleasure to work with. Kim and Kaitlyn from the office were excellent as well, always prompt to respond to our constant and annoying questions. Every subcontractor that worked in our home from BBB were always courteous and respectful. They always cleaned up when they were done. I recommend them to anyone thinking about getting their basement finished. Excellent work!

– Misbah S., Cheshire, CT

Better Built Basements just completed finishing our basement. They gave us a huge, rec-room and two other rooms and closets. Starting with the salesman, Joe writing the contract, to the completion of the job they told us what they would do and did what they said to the letter. Better Built Basements owners, Jim and Randy, painter mike, electricians, carpenter, Paul, floor installer, Larry, plumber, Reno, the entire crew were very professional. Our basement is perfectly beautiful, thanks to them.

– Marion & Seb D.