Customer service is our #1 priority!

A satisfied customer passes their experience along faster than any advertisement can. That’s just one reason why we value our customer experience very highly. All of our customers are testaments to our commitment to a great experience!

Based on 60 Reviews

We had a wonderful experience working with Better Built Basements for our basement project. From the beginning, Jim and Kaitlyn met with my wife and I to discuss our ideas to finish approximately 700 square feet of raw, unfinished space. This project would require framing, electrical, heating, insulation, drywall, trim, paint, lighting, windows, doors, flooring, new stairs – basically everything to make our basement become a seamless extension of the rest of our home; and that’s what BBB delivered! They were able to help us transform our concept into reality, offering scaled options at various price points, ensuring that we were able to keep the space we conceptualized, within a budget that worked for us. When it came to the work, the crews were fast, efficient, neat, and thorough! The project started in a timely manner, stayed on schedule, and actually finished ahead of schedule. The Project Manager was present, knowledgeable, and receptive to any questions or concerns that we may have had along the way. BBB uses a job tracking tool called Builder Trend that makes it easy for the homeowner to know what is going on from day to day throughout your project and if your presence is required, or not. In the end, the process was seamless and we are beyond pleased with the way our space turned out. We highly recommend Better Built Basements to anyone looking for an all-in-one solution for their unfinished space!

Michael Mottolo
Michael Mottolo April 23, 2023

I hired BBB to finish my basement. The project took exactly the amount of time they estimated. I found Kaitlyn (office manager) to be very responsive and addressed any concerns or questions immediately. The workers were all very friendly and professional. It was expensive but I got several quotes for the project and theirs was in line with the others, it is simply an expensive time to remodel. I am very happy with the basement and my kids have basically moved in down there!

k h January 31, 2023

I am so impressed with Better Built Basements and the work they did on our new basement. Everyone on the team was incredibly skilled and professional. Special shoutout to Mike who did a beautiful job painting, Jim the owner who was extremely responsive, and Wayne the designer who went above and beyond to ensure that everything was completed to perfection. The basement turned out absolutely beautiful and we can't wait to enjoy it. It was the best decision to hire Better Built Basements and we are so grateful for their expertise and attention to detail. They truly exceeded our expectations and we highly recommend them to anyone in need of basement remodeling services. If you want a top-notch and stunning basement, hire these guys! They are skilled at their craft and it shows in the final product.

Bharath Chintala
Bharath Chintala January 11, 2023

I had a great experience with BBB finishing our basement. They worked with us to maximize the space, without going over our budget. The project started in a timely manner, stayed on schedule and ended up completing ahead of schedule. The workers were professional and efficient. Project managers were courteous and addressed any questions or concerns we had. The best thing about BBB is that they are a one stop shop. They bring all the materials, they have all the workers that specialize each step of the way, and keep you up to date on the schedule with a calendar. I already recommended BBB to a friend who will be using them as well. I would use them again when I need another project done in my home.

Rachel Alexander
Rachel Alexander October 10, 2022

Great quality and very professional. Very efficient and overall very satisfied. I would highly recommend.

Chris Drzata
Chris Drzata August 29, 2022

I had the pleasure of working with the Better Built Basement team on our basement finishing project. This included an oversized office, a living area with a fireplace, replacement of all windows, and a full bathroom. From the very beginning, Robert listened to all of our needs and walked us through the process. He provided clarity, professionalism, and gave us confidence that BBB could deliver exactly what we were looking for. Every member of the BBB team that entered our home was polite, professional, and answered all questions we had along the way. Before choosing BBB we consulted with four other companies. Each time, I kept coming back to BBB. We felt they were going to complete our project with honesty, integrity, quality, and professionalism. We are so glad we went with this company. Ben, Jim, and Dakota are just a few members of the team we consulted with regularly and they were awesome through the entire process. We are thrilled with the outcome of our basement and couldn't have pictured it coming out any better! We 100% would recommend Better Built Basement to anyone considering having work done on their home.

Natasha Corlett
Natasha Corlett August 24, 2022

Better Built basements was outstanding. The timeline they set up for us worked almost exactly as said. There were no delays. The work is fantastic and we are very happy the way I refinished basement looks. Everyone we dealt with was very professional.

Mark Snyder
Mark Snyder August 23, 2022

We had our crawl space encapsulated. From the start of our project meeting with Chuck until the end was a true pleasure. I can not remember ever having a project that came out better than expected!

Rochelle Schwartz
Rochelle Schwartz May 11, 2022

I was involved with this business when it was a startup. I know the owners and Office Manager well. If you want quality work, honest quotes, a clean work site, and people who care about your satisfaction, this is the company to use for your home improvement project. Jim, Randy and the guys go above and beyond to make sure customers are happy not just at the end but throughout the project. They work tirelessly to ensure everything is perfect before considering a project complete. If I still lived in CT, I wouldn't hesitate to have them do all projects for me.

K. G.
K. G. May 6, 2022