Testimonials

Customer service is our #1 priority!

A satisfied customer passes their experience along faster than any advertisement can. That’s just one reason why we value our customer experience very highly. All of our customers are testaments to our commitment to a great experience!

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Awesome! They have an amazing operation. The project started and finished exactly when they said it would. I was amazed at their organizational skills and the project moved along like a symphony of different construction specialists coming and going. Jim (owner) told me the only way they could schedule with such precision is by having all the contractors work directly for him. He has project managers and specialists for every aspect of the job. I would HIGHLY recommend them.

Ed M. & Sharon S.

My initial plan for the basement was a toilet and sink but what I received was a beautiful, to my specifications, powder room that I am very pleased with. Considering the amount of work involved in digging up the basement floor and building this from scratch, this went very smoothly with a beautiful bathroom in the end. The upstairs (main floor) bathroom is small but now has the look of a spa so I no longer have to apologize to people that the bathroom is “under construction” when they ask to use it. I received a note about how the main bathroom would progress–tear down, re-place wall, tile, etc. BBB stuck to the plan so I knew who was coming and what was being done. the workmen were all timely, polite, considerate of my cats, courteous to the family members, pleasant to talk to, readily answered questions, and professional. They always cleaned up after themselves at the end of the day. I could not be happier with my end results as well as the journey to get there. For my first remodeling experience, I am pleased it went so well and would not hesitate to recommend BBB to my friends and would definitely use them again with no hesitation

Anne M.

To Everyone at Better Built Basements,

Thank you seems such a small word to describe how grateful I am for the work you did on my basement.  It is such a pleasure to just walk into it unfurnished as it is right now!

Everyone I had the pleasure of working with during this process, the owners, designers, plumbers, electricians, painters and drywall installers were knowledgeable, friendly and very professional.  The work was done to the highest standards. The work area was always kept clean and neat.  Any problems that arose were dealt with properly, in a timely manner and with my direct input.

This room will be much used and your work will be admired by many over the years.  I am so happy I chose you to do my remodeling work.  I would recommend your business to anyone needing a basement remodel.

Deb K., Berlin

Wonderful. From start to finish they did a terrific job. The workers were all excellent & the job came in ahead of schedule. We felt the pricing was reasonable & we were not pressured in any way . Miscommunications were rectified immediately. The great thing is that Better Built Basement has their own team of contractors. (framers, plumbers, painters etc.) so they were able to transition smoothly from item to item without down time waiting for a contractor to be free. We would not hesitate to use them again. One thing I will say is that you as the homeowner need to do your homework. Make sure you understand exactly what finishing products they are going to use. For example we upgraded door knobs and handles. We purchased them at CT Lighting & Better Built installed them.

Christine W., South Windsor

Was thinking this afternoon about the work that your team did last summer and how the basement turned out – in hindsight, turning the basement into useable space was hands down the best house decision that we’ve done in years – the space is a true office for me, and we have place for all the kids toys / etc. you all did a great job, from the design to scheduling to how the space turned out. Wanted to drop you and your team a note of thanks, I appreciate the work and would be happy to be a reference going forward.

B., Storrs, CT

Better Built Basements exceeded all my expectations. They did an amazing job on my basement! Not only was the work of the highest quality, but Jim was in constant contact to make sure that we were happy and that everything was running smoothly. I knew if I had even the smallest question I could contact Jim and he would get back to me very quickly.The people of Better Built Basements work harder than any other company I’ve worked with. Not only did that mean working longer hours, and even weekends, but it also meant keeping the space clean each day. That was a bonus that was greatly appreciated. No one likes to come home to a remodel project when the room is left is disarray each night.

Better Built Basements treats your space like their own home, so you can view the work each night without tripping over equipment or encountering excess dirt.

In addition to their hard work and respect for our home I also appreciated having a timeline for the project so I knew when each step was to take place. Since my laundry was in my basement they even let me know if it would be unavailable for any period in time so I could plan accordingly. The project came in at the cost quoted and the team worked hard to make my room look perfect.

I cannot recommend Better Built Basements enough. The team that worked on my home was friendly and courteous. Jim made the project stress free and enjoyable. All my husband and I had to do was enjoy watching our new space unfold. I would recommend BBB for your home improvement project and plan on contacting them again in the future for any other project we have.

Maureen H., Windsor, CT

They were very professional and punctual. Provided quality work and cleaned up after themselves. Also, they were not pushy at all when it came to price and sealing the deal.  Would definitely recommend them and use them again.

Carlos P., New Britain, CT

We recently had the opportunity to work with Better Built Basements. We had wanted to finish our basement for a few years and finally decided to take the plunge. After meeting with several local contractors we chose BBB because we were impressed by their commitment to their customers, their beautiful photo journals of completed projects, and the easygoing-manner of their sales leader, Joe.

As the project continued we met Jim, Randy, Mike, Al and the rest of the BBB crew. Right from the start we knew we had made the right choice. Everyone was professional, courteous, and had the same goal—to give us the best basement possible.

Toward that end, Jim made deliveries on weekends, after hours, and answered his cell phone on the first ring every time we called. Regardless of the circumstances and at every turn, Jim and his crew showed us their willingness to go above and beyond. We didn’t know exactly what we wanted our basement to look like until we saw the finished product. We couldn’t be more pleased with the end result and are grateful to BBB for their excellent work and craftsmanship!

Aaron & Lisa, Colchester, CT

What we are writing is not just a nicely worded testimonial letter; we are telling a story, a story that we couldn’t wait to tell everybody – our son working far away on the other side of the Pacific, our niece living on the West coast, and our neighbors and friends – how once a nightmare has turned into the joys of owning a great “Better Built Basement!”

Located in West Hartford, our basement was flooded by the backwater in April 2011, with the wall panels, carpeting, furniture pieces and book collections totally ruined, leaving a smell that made us feel sick. Now, after a month’s work by Better Built Basements, LLC, it looks spic and span, with newly painted walls, a new carpet, a new ceiling, a new heating system, an even larger space, and above all, a fond memory we’ll cherish for many years to come. We will remember the company’s absolutely great group of workers, dedicated and skillful, polite and caring, their passion for excellence, and a rare commitment to the set schedule. We won’t forget, for example, how Jim, owner of the company, led a team of four in their fight against heat on July 22, the day the project began. Jim’s son, a teenager, also came to help. The room temperature hit 100 the second day and yet they worked nonstop from 7:30a to 5:00p.

You may say, well, there is no free lunch; you pay for what you get. It’s true. But what’s also true is that you are a true happy customer when you receive more, or much more, for what you have paid for. Actually the Better Built Basements LLC was the lowest bidder among four companies we had looked at. We are not only happy with Jim’s fair charge but are also impressed with the added values that go beyond the dollar amount.

One such added value is the company’s responsiveness. We had an unexpected renewed flooding threat just a few days ago due to the town’s system failure caused by the tropical storm Irene. As we panicked, we called Jim. Within half an hour, the man showed up. He calmed us down and helped with things that were not even his responsibilities. Thanks you Jim! Thank you all those fine workers!

We are very fortunate to have had Jim and his Better Built Basements, a company we really want to recommend to all and hope our joy will become yours one day. Our niece has flown from Seattle to enjoy our new basement, and our son, daughter-in-law and grandchild will fly across the Pacific in late October to see the rebuilt basement. You see, we have made our basement a big deal in our life!

Qin Y. & Yanan J., West Hartford, CT

As the holiday season starting coming into focus and my wife and I realized that our four children, their spouses and twelve grandkids would be spending time with us during Christmas week, we quickly decided it was time to add a new room in our unfinished basement. Something we had contemplated for some time.

We obtained quotes from two people and then my wife saw an advertisement by better Built Basements (BBB) in a magazine with a picture of a finished product on the cover. We looked at their website and read their many letters of recommendation from very satisfied customers. We immediately contacted them for an advertised free quote and design.

A few days later (on a Sunday morning), Joe, their salesman, arrived and spent a couple of hours with us discussing our needs for this room and then taking measurements. Not long thereafter, the emails arrived with several design concepts which we iterated over the next week and finally settled on a plan. We anxiously awaited the cost quote and found it to be very competitive and lower than we had expected. Because BBB had their own team to do the work and only subbed out the sheet rock, we made the decision to proceed with them to give us the best chance of finishing before Christmas.

After executing the contract, the plan was put into place to start construction on October 28th and complete in early December. Well, October 29th arrived and with it came storm Alfred and seven days without power. Now we were a week behind and BBB’s projects were piling up on each other. The owner Jim reassured us that we would have our completed room before Christmas one way or the other.

Once work re-commenced, it was a joy to behold each day. Paul and his crew completed the framing, followed by Randy and his team with the electrical work. Sheet rock was installed and Danny initiated the taping before leaving to have his burst appendix diagnosed and removed. Tom arrived for the next few days and completed the taping. Al then arrived to remove the old stairs and install the new ones. Unfortunately Al hurt his back which resulted in another delay of two days. Not to worry Jim said and the work went on.

At the end of each day the area was cleaned up as advertised, allowing frequent show and tell’s to friends and neighbors. Now the project became a seven day a week effort. Mike arrived on a Saturday to begin the painting and continued all day Sunday. Some final electrical work was completed along with the painting and carpet installation and we were ready for the furniture. Jim and Paul finished the job on a Sunday with the installation of shelving hardware in the two closets in the room.

As I relaxed on the new couch watching our new flat screen TV in this beautiful room, I rehashed the whole project in my mind. What impressed me the most was the way Jim and his team of highly skilled, extremely personable professionals, conducted themselves and did what they said they would do while overcoming several delays. They are truly a top notch group. I feel like I made some new friends over the last two months.

I would highly recommend BBB to anyone who may be considering adding a basement room. I would also be pleased to discuss our experience. Call Jim for our contact information.

Dave & Pat, Glastonbury, CT

Dear Jim,

The master bath renovation you did for us was so well done. I know you don’t usually do just bathrooms, but this was a major renovation job. After contacting several other contractors who told us we could not both widen the door and make it into a pocket door, you told us we could and then did it. You corrected the squeaky floor and replaced the old tiles with 12″ beautiful ones. You corrected all the old holes in the wall from towel racks and painted the walls the most beautiful blue.

You also helped us with decisions we hadn’t thought of, like a new wider threshold, paint matching the walls, and the best brand of toilet. We thank you for that.

Additionally, you worked with us when we had a death in the family and had to be in Boston several nights. You and your workers never paused or stopped and finished the job earlier than predicted. We are very pleased and will recommend you to all our friends.

Thank you.

Stephanie J. & Chris M., Middletown, CT

On behalf of the entire family, I would like to thank you for the wonderful job that you did in finishing the new playroom in our basement. The transformation is truly unbelievable from such a cold, dark space to a room that the whole family will enjoy for some time to come.

We have experienced numerous home improvement projects over the years, and hold this project up as one of the best. You and all of the contractors who entered our home were courteous and professional at all times. We really appreciate the fact that workers were always there when you said they would be and that the work space was kept so clean each evening when everyone went home. In addition, we were kept informed throughout the project which remained true to the outlined schedule. Even when the initial plans for the stairwell cut out had to be altered, you offered us alternatives and your recommendation turned out great.

Most of all, we were pleased with the quality of the workmanship. Both my husband and I feel as if everything from the floor to ceiling was completed as if it were part of your own homes. Your suggestions were perfect from the baseboard heat to the lighting which makes the room feel just right. We look forward to working with you again in the future, as our list of home improvement projects seems to keep growing. I can’t let the basement outshine some of our other rooms!

Mary O., Rocky Hill, CT

I first called Better Built Basements after researching on Angies List and elsewhere for an inlaw apartment installation in the basement of my finished raised ranch. I was impressed with the reviews and the website. Fortunately for me I had good reason because whatever I read on other customers reviews was true. The owners Jim and Randy and their excellent crew of plumbers, electricians, carpenters, painters, tapers etc were consummate professionals.

The part I was impressed with most was everything was done as promised and because I work a night shift I got to see them everyday and it was obvious they enjoyed and took pride in all their work. They all seemed to enjoy the ribbing and good natured needling that makes for a good work environment. I respected the camaraderie they displayed in making sure the finished product was like their own home.

In our initial appointment Jimmy took all the measurements and within three days his design team had 4 separate plans for me to choose from. I chose an open floor plan. They gutted the whole finished basement walls ceilings etc. right down to the floors in one day and then just took off from there.

The work they did started right from the studs and included a full kitchen with beautiful cabinets. bathroom with five foot walkin shower. Also in the open plan was a living area with large bedroom and huge walkin closet.

Jim would call me it seemed like everyday to let me know who was coming and what time. He was great. He also went above and beyond trying to satisfy the various building code requirements my town was requiring. He must have made 15 trips to town hall explaining exactly what he was doing and why and I know he saved me several thousand dollars by his persistence.

In closing I would like to say I was completely satisfied. The clean up the end of each day was impeccable which was important because it never seemed like a messy construction site. I also felt that I made some new friends along the way which was a bonus on top of the superior craftmanship which shows in the finished apartment. I would be more than happy to show the work they did or answer any questions you may have.

Bill C., Wallingford, CT

I wanted to write and thank you for the wonderful experience of having Better Built Basements finish our basement. As you know, we shopped around quite a bit after we first met you, and after making all the comparisons, we decided to put our trust in you. Besides the workmanship which was flawless, every step of the way you personally kept us informed of what was being done, day by day, when each day would start and what we would expect at the end of each day. I was astonished by how often you personally showed up to inspect the work and make sure that we were cared for. Everyone on the job, from the estimator, to the foreman, to the subcontractors; everyone was professional, friendly, clean and thorough. I have already told several friends and neighbors about Better Built Basements, and I hope this letter can be used to tell others what a great experience they will have by hiring you.

Tom & Margy S., Windsor, CT

It is with great pleasure that we recommend Better Built Basements for your dream project. We were introduced to Jim and Better Built Basements at the Hartford Home Show.

Other contractors could not compare to the time, energy, and confidence they gave us. We researched their background, checked references, and all was positive. We felt confident that they were a good choice, and they truly were! Jim and his crew completed our basement remodel with care, professionalism, and without delays. The communication with Jim was daily. We always knew what the next step would be, time frame, etc. The finished basement is stunning.

From design to finish we are extremely satisfied with the quality and the craftsmanship. Better Built Basements respected my home, and treated it as if it was their own. We have complete confidence in their abilities, and highly recommend them!

Michelle & Reed K., Wallingford, CT

Thank you so much for working with us to demolish and rebuild two bathrooms at the same time! The work was done in a timely manner, licensed professionals completed the sheetrock, plumbing, wiring and tile work, and your one-on-one care made selection of materials and equipment actually enjoyable! Please feel free to use our name as a reference.

John & Victoria D., Storrs, CT

With the arrival of our daughter in 2011 our perfectly sized home suddenly seemed so small. We had discussed finishing our basement for a long time and decided to shop around. After meeting with Jim and Randy – seeing their plans for our basement, researching their website, and reading all the positive testimonials – we were sold!

Believe what you read about these guys because it is all true. The job was completed timely and with meticulous detail. All the crew – the framers, the clean up guy, the electricians, the painter, the bar craftsman/installer – were absolutely fabulous. They treated our home with respect and care as if it was their own. Jim and Randy were in constant contact to let us know what the next steps were and responded to all of our questions almost instantly. Their professionalism, knowledge, and passion for producing an amazing product were evident in every conversation we had. We are so appreciative of their work. Our basement has gone from concrete and metal posts to a room we are proud to show off and hang out in everyday. Without hesitation, we would use Better Built Basements again and highly recommend them to anyone considering having any work done in their home.

Ken & Kathy G., Bristol, CT

Words cannot express how happy I am with my new family room, additional living space and bathroom. It was an incredible transformation and each day that I’m in my new “living space,” I still can’t believe it’s the same basement! My kids are so happy now that they have a place for their friends to hang out and we will all enjoy it for many years to come. From start to finish, Better Built Basements was so professional, clean, timely and informative. They provided me with daily updates as to how the job was going and what I could expect next. I knew from the start that I chose the right company for the job! The quality and design of the work completely exceeded my expectations. It’s like having a whole new, beautiful house now and we were able to double our living space! Thank you so much Jim, Randy, Kelly and everyone for your hard work, dedication and talent.

JoAnn P., Cromwell, CT

Better Built Basements finished a previously unfinished part of my basement into a playroom. The job involved moving plumbing to prevent low ceiling clearance, framing walls, insulating walls, installing hot water baseboard heat, installing wallboard and taping, installing electric including upgrading the service panel, installing a window, laying a ceramic tile floor, replacing a door and installing a new one, and completing all finish carpentry work. They secured all building permits and passed all inspections by the town.

I couldn’t be more happy. This company is excellent to work with and a model for other contractors to follow. They were very professional from the start to finish — from providing a written estimate to the final sign off. There were no surprises along the way. Victoria, the office manager, kept in constant communication so there were no missed expectations. A minor mistake or two was quickly corrected without complaint. Jim, the owner, and Randy the lead carpenter on the job knew exactly what they were doing and proved their skill and experience. Doug, the wallboard guy, did an excellent job. Since I painted the finished work, I Iooked closely for problems…there were none. Their price was not only fair, they were the only contractors of five that bid on the job that said they would get a building permit and make sure their work passed all inspections. The final project is beautiful and I feel like my money was well spent.

I found this company through Angie’s List and this experience has proved the value of my membership.

Don M., Greenwich, CT

We could not miss the opportunity to thank you so very much for the beautiful work you did finishing our basement. No one would ever believe the beautiful transformation from an absolutely nothing space to a room that will provide hours of enjoyment for our whole family, especially little Kailey. Our daughter will now have a safe, warm, cozy place to play. We will finally have a family room to keep all her toys and books, and an office area for ourselves.

I can only imagine the hours of enjoyment ahead for us as a family. Everyone who came into our home from day one to the finish was so wonderful. It was like working with family. Everyone was very nice and always left everything so clean. We could hardly wait to go downstairs every night when we came home from work to see the magic that happened that day! Things went very quickly and turned out better than we could have ever imagined. (Even our last minute requests were no problem.)

We would have you come again to do any other project in our home and would recommend you with complete confidence. Please feel free to give our number to anyone to call for a reference.

Joshua & Teresa K., Newington, CT

We used Better Built Basements to finish the basement in our new home and could not be any happier. After getting a few different quotes, it was very clear that Jim and his company were the right choice. Their price was fair and much lower than other companies and their knowledge and skill were very apparent off the bat. We heard back from them almost immediately with a quote and drawn up plans.

What also put us at ease was that they had such an exhaustive list of references and testimonials. My husband and I were trying to squeeze in this rather large job before the arrival of our first baby. Although I know it was difficult, Jim and his team got everything done in time, no easy task! This was even with us adding a painting job that was not initially in the plan and they still got it done ahead of schedule. Every single member of the team was polite, friendly and professional and they are clearly experts in their fields. They were very respectful of the house and cleaned up every day.

The people in the office itself were also very professional and on top of everything. They devise a calendar for you and list each day’s tasks so you know what to expect ahead of time. The crew was always on time and completed the different tasks as described. There were never any surprises and the whole operation is run smoothly and in a very organized manner. Better Built Basements also work with the town and get all the necessary permits and paperwork so that everything is done according to code. Other contractors did not plan on doing this, and although it is surely more time-consuming for Jim and his crew, you can be sure that everything is done correctly and according to the proper standards and codes.

We are thrilled with our new basement and know that it is such an added asset to our new house. Jim and his team did an excellent job and really made the process as stress-free as possible. We absolutely recommend them, as they will certainly be the first ones we will call when we need any more work done on our house!

Lisa & Max G., West Hartford, CT

We are writing this letter in order to thank Better Built Basements for the incredible work they did finishing our basement. From the moment we met them, the people at Better Built Basements were professional, trustworthy, and thorough with their workmanship. During the initial consultation, they met with us for over two hours. This was not something we had experienced with other contractors, as they seemed to consider this time as a mere formality. Also during this consultation, Jim and Kelly went out of their way to get to know us as people.

This enabled them to design a basement that was truly ours. Additionally, they were able to pinpoint areas where we could do some of the work ourselves, which decreased the final cost of the project. In doing this, they reduced their already fair price to one that we could not refuse. Even before the construction process began we were immediately impressed with the high level of communication that Better Built Basements demonstrated. Jim was constantly checking to make sure that we were happy with the way the project was progressing. Jim and his staff, on more than one occasion, worked longer than usual days to make sure that the work on our project was moving at a pace that would ultimately finish it ahead of schedule. We were also delighted with the fact that the entire Better Built Basements crew cleaned up immaculately after each day of work. We constantly had neighbors in our basement to show them the progress and never felt we needed to straighten up in any way. The other aspect of working with Better Built Basements that we thoroughly appreciated was the level of flexibility that they brought to the table. Jim and his staff were constantly ready to go above-and-beyond to make sure that we were ultimately pleased.

Now that the work is completed, we are more than satisfied with our new basement. We have already recommended Better Built Basements to all of our neighbors and we will continue to recommend them to anyone who is in the market for a new, finished basement. We had an extremely positive experience with Better Build Basements and are confident that they will continue to do great work for all of their future clients.

Ethan & Christine H., East Hampton, CT

Dear Prospective Customer, My husband and I write this letter of recommendation as two very satisfied customers. We recently hired Better Built Basements to finish approximately 725 square feet of living space in our basement. From the initial meeting to completion, we were nothing but 100% impressed and satisfied. We have already had a “Game Night” in our new space as well as a large family gathering. The comments of those who attended were nothing but positive.

We even had two people request the name and contact information for the company that did “such an amazing job”. Not only were we blown away by the quality of workmanship, but also the timeliness, communication, and price. Our project was compelted within the established timeline and we knew exactly what work was to be done each day. Regarding price, my husband and I received five quotes for our project before hiring Better Built Basements – the company we found to have the best price by far for the most comprehensive amount of work. Better Built Basements completed every detail of our space. They completed the framing, electrical, drywall, insulation, flooring, ceiling, trim work, staining, painting, and every other detail you could think of. Each inspection was handled with professionalism and passed easily. The inspector in our town was also impressed – telling us that the work he saw was quality and that it was clear that “these guys know what they are doing”. We truly couldn’t be happier with our finished product and know that if you choose Better Built Basements to complete a project in your home, you will feel the same. I know there are TONS of pictures of Better Built Basement’s beautiful work online, but we couldn’t resist sharing a few of our own!

Stephanie & Nate, Cromwell, CT

On behalf of the entire family, I would like to thank you for the great job you did in finishing our basement. Our basement was transformed from a cold and dark uninviting space to a beautiful multi-purpose exercise and entertainment area. It’s hard to believe it’s the same space. The family will now be able to enjoy this area for years.

We are very pleased with the quality of workmanship and professionalism of everyone involved. You kept us informed daily of what would be happening. Everyone was there when you told us they would be and the space was cleaned up at the end of each work day. We looked forward to coming home from work and seeing the progress on the basement every day. And you beat your projected completion date by several days.

Please feel free to give our email as a reference. We look forward to working with you again. Thanks again!

Martha & Russ K., Glastonbury, CT

Better Built Basements was the best contractor I’ve ever hired ever, from start to finish. They gave an aggressive bid and stuck to it with no surprises. They showed up every day when they said they would and worked full days, including many weekends. They were professional, efficient, pleasant, responsive. BBB obtained all the permits and ran interference with the town inspector. It was one stop shopping. Jim, the owner, personally was on top of the project every day and would respond to inquiries quickly.

They started the project in early October and promised to finish it by Christmas. Incredibly, they finished AN ENTIRE MONTH EARLY! My basements was done and perfect before THANKSGIVING, not Christmas as promised. When has a contractor ever come in a month early, and on budget? I would unhesitatingly use BBB again for anything and everything, not just a basement. They use all of their own subcontractors and/or regulars, so all the plumbing, electrical, etc. was under the direct control and direction of BBB. I researched other basement companies and found BBB to be the most responsive and pleasant on the front end, so I went with BBB and could not be happier with the result. I have horror stories from years gone with contractors not finishing, not showing up, charging more, using my money for other projects, etc so I was wary about this new major project. Going with BBB was one of the best decisions I’ve made in a long time. BBB is an honest and upstanding company, starting at the top with the ownership. I could not be more effusive in my praise for BBB. Look no further than BBB.

Paul G., Woodbridge, CT

Thank you so much for our wonderful new basement! In just three weeks, you took a small, dark, and unattractive basement and transformed it into an inviting and beautiful new hallway and bathroom space! Wow, what a difference!

We first heard of your company when we attended the Home Show at the Connecticut Expo Center and spoke to Mike at the booth. He was so informative and we could clearly tell that basements were your specialty! Soon after, we decided to call BBB and “get the ball rolling”. We met with Kelly and Jim a few weeks later. From our very first meeting, we knew that we had made the right choice to work with your company. They took the time to discuss our needs, answer our questions, and put together a “plan” of our new basement space. We were so excited to get started!

Being “first timers” in the home renovations arena, we were a little nervous about what to expect and how the project might inconvenience our lives for a few weeks. And because we have young children, we were extra nervous about how they would adapt. Fortunately, the project began earlier than anticipated and the entire process was a breeze from start to finish! The crew showed up on time every single day, were professional at all times, kept us updated on all stages of the process, answered all of our questions courteously and promptly, and left our home spotless at the end of each day. They were awesome! To our surprise, our project was not an inconvenience to our family at all. In fact, we enjoyed having the crew around and we looked forward to seeing them each day!

Now that two weeks have passed since our project was completed, we have had the time to get used to our new basement living space. The tiled hallway is welcoming and bright. The full bathroom is serene and relaxing. The attention to detail is apparent to all who see it. We have been excited to show it off to our friends and family and we have received so many compliments on the transformation! It’s like a whole new world downstairs! We can’t say thank you enough to Kelly, Jim, Mike, Randy, and the entire BBB crew! Your electricians, plumbers, carpenters, drywallers, tapers, tilers, and painter are all top-notch! We look forward to working with you in the future and would recommend you, without hesitation, to others. Keep up the excellent work!

Andy & Lesley R., Planstville, CT

If you are looking for someone to do any building/contracting work on your home, stop now! Call Jim at Better Built Basements. You’ll be glad you did. I have had work done on 4 different houses over the last 20 years. None has ever come close to the quality, professionalism and enjoyability of working with the team at BBB. Starting with my initial phone call, and continuing through the weeks of consultation and work, Wayne, Jim and his team were an absolute delight and experts at their profession. They built hardwood floors in a brand new home and matched the existing hardwood hallway so that you could never tell they had been done by someone else.

But the bigger job they did was a complete finishing of my basement. I told them I wanted it to be an extension of the house, and not just a basement. They helped with carpet and color selections, were totally open to any and all ideas, and very helpful with suggestions, after listening to what I wanted. I can’t say enough good things about my experience with them. They answered my MANY questions along the way, completely, patiently, thoroughly and always right away. Always kept me up to date on everything going on. They were always on time, always cleaned up after their work, INCREDIBLY sensitive to the fact that I have allergies to dust (so rare), they are just the best! They also fixed a separate problem that occurred in the house (due to snowy weather) that had nothing to do with them, but went out of their way to ensure that the work was done correctly. The end result is a warm and beautiful basement that feels like a family room, not a basement. They also built a custom bar that is gorgeous designed ideally for the space and installed electrical outlets to make using it simple and flexible. They did literally everything, including finishing the “unfinished” storage area of the basement because of my allergies. They are the best! I will call them again anytime I need any work. Thanks Jim and everyone at BBB!!!

Morna M., Glastonbury, CT

Better Built Basement did an absolutely amazing job finishing our basement. They exceeded our expectations in every way. We especially loved that they were able to provide an actual cost estimate for the project in our initial meeting. Even better, their original estimate ended up being the exact cost we paid for the entire project when it was completed!

We also really appreciated being given a very specific project plan with timelines as to when we could expect each step of the project to be completed. The team was then great about sticking to the plan and communicating status; ultimately ending up with the project getting completed ahead of schedule!

They definitely went above and beyond our expectations. Our home was left cleaned up at the end of each work day and they even came in on the weekends and stayed late into the evenings to move the project along more quickly than anticipated.

Each person on the team who came into our home behaved in a professional and kind manner. They were great with our children and overall just a pleasure to work with. We would highly recommend them without reservation and plan to contact them in the future for more projects.

Michelle & Scott B., Glastonbury, CT

Hope you are all doing well. Gail and I wanted to send you off this note to let you know what a wonderful job you all did in collaborating with us to finish our basement. The process in and of itself was pretty straight forward. We have had 2 homes built for us over the years and we are pretty familiar with the construction process. We had actually gotten another 2 companies to give us a quote for the same work to be done and were flabbergasted with the pricing that we were given and the amount of time it would take to complete. So we were happy with your quote and for the workmanship that went into the completion of the basement.

When we first met and walked through the basements and the type of design we were looking for, the team took those thoughts and put them into a sketch that we all worked with. Either eliminating or adding things as well as moving what we really didn’t think worked at the time and finally came up with a finished plan that we felt worked for our needs and would lend itself to a living space that we would enjoy for many years to come.

 

Once that was done, we met and put all the finishing touches together and worked out the details for the budget. There were not surprises, we were given the items that we needed to pick out, the venues where we could find each of these or we were able to hit any of the home improvement or wholesale clubs of our choice. The budget was built to support what we wanted as a finished product and the guidelines that we needed to work with and under to complete the project on budget and on time. We had quite a few companies that we also dealt with through the design and construction process. All venues that we were given had the teams that were customer focused and met our design needs.

You and your team kept us on track and on budget, well, my wife got us off of that a little bit.. LOL. We were able to finish our “gorgeous basement” on time and on budget. We have shown this off to our friends and relatives and they are standing in line to move in. I just told my Aunt the other day that there is a long line of prospective tenants right now, but we would move her to the front of the line.

Again, you and your team were very professional; all the bus that worked in our home were very polite and treated our home with respect. I’m the type of person who likes to see how things are done and i ask a lot of questions so that I’m informed of how a process comes together. All the crews were very nice to answer any questions that we had along the way. There was never a night where the basement was ever left a mess and we pride you all for that attention to detail. I even told one of the crews that it wasn’t necessary to clean up one night and the answer that I got was, “We don’t leave a job without having everything clean and in order for the next day or the next crew that is coming in”.

We were thrilled when asked to have our basement filmed and a commercial aired on TV with Scott Haney. It was an experience that we wont forget. We are proud of the way the basement came out and that your company felt that it was a show place to have advertised on TV.

Our heartfelt thanks go out to you all for a job well done. We have recommended your company to several friends and relatives and wish you all the best for a future of Better Built Basements.

Gail & John B., Middletown, CT

Better Built Basements actually exceeded my expectations for all three.

Trust – my meeting with Jim and Kelly was the first contractor meeting I’d had where I truly felt I could trust the people I was talking to – not only to be honest, but to be able to deliver the quality they promised. They were straightforward and explanatory; and this carried throughout the entire project and with all the members of their team.

Partner – I was pleasantly surprised that they were such a partner to me all through the process. I’d never done a renovation before and was so appreciative of their suggestions for those design and function details I never would have thought of (I love my columns!), for their guidance on electrical and HVAC, and especially of their willingness to let me take the time I needed to figure out what I wanted (who knew there were so many paint and carpet colors…)

Quality – I am so very pleased with the quality of my basement – from start to finish everything was done with the highest attention to detail I have a newly constructed home, but my basement is, by far, the very best part of it. I enthusiastically recommend Better Built Basements to YOU.

Theda M., Windsor, CT

Couldn’t have gone better. The finished product is awesome! Worth every penny we spent. Had the nicest, easiest to work with people from the office to the guys in the house! They worked through one of the worst winters and had everything finished when they said. They would even show up ahead of schedule or early to avoid any weather complications. I can’t wait to hire them again for my next project!

Amy G., Westport, CT

Thank you for doing such a wonderful job on our basement. From beginning to end the quality of work and level of service and attention was impeccable. I was very impressed about how quickly construction began and how clean the job site was at the end of each day. The quality of work and attention to detail was reassuring and a relief. I can’t explain how much we appreciated your company’s diligence to make sure everything is perfect and exactly how we envisioned it. Your staff is very friendly and courteous and frankly we will miss having them around the house.

Since our home was newly constructed, it was very important that our walk out basement look and feel as if it were part of the original construction of the home. Better Built Basements coordinated with the original builder to make sure that the finish and materials matched. The work was seamless and to be honest, better quality than the original builder. Better Built Basements delivered a much better product with much better materials and service for a price that was very competitive with the competition. It was very easy to choose BBB over your competitors. We have recommended you to a friend who loved your work after seeing our place! Thank you again for treating our home as if it were yours. It was an absolute pleasure doing business with Better Built Basements and we will utilize you for any additional projects we may have moving forward.

David H., Windsor, CT

Better Built Basements worked with us on all the design work. They reviewed the process in detail with us, gave us the names of the retail stores and the names of our contacts for picking out the finished products for the basement. You can use your own home improvement stores like Home Depot or Lowes if you want or any other bath/kitchen suppliers that you would want to use. The sky is the limit and they tailor to your needs and wants. As little or as much as you want. Depending on your budget and the finished product. Our project included a full bath, a home office, a bar area with games, and a TV sitting area for the family to gather and watch a TV show or movie on the big screen. We also added a gas fireplace in our design. They work from your budget. So depending on what that entails you can go high end and go to some of the more expensive places if you wish.

Once the job is started, you get access to their web-site and a calendar letting you know what will be done on a daily basis, i.e. painting on the 10th and 11th, flooring on the 13th. They move according to your schedule, but you do need to be ready with your choices as soon as it’s time to do the work. They lay that all out for you and you are fully aware of what the next step will be and that “you need to have the tile picked out for the bathroom by next Tuesday”. It’ all methodically managed and the payment is broken out into portions of the job being completed. I believe that they may also have a financing program as well. As the project progresses, each team arrives at your home around 7:30AM and works until 4:00PM. They are all very polite and professional and treat your home as if it were their own. My wife and I actually work from home and they knew our schedule and worked around loud noises while we were on meetings or needed to have it a bit quite at times. Jim and Randy the owners popped in often to check out the progress of the job and to see if we had any questions or concerns during the entire project and they were always available to attend to our needs or concerns during the project. All the contractors cleaned up at the end of the day, so there was no trash hanging around like you see at a lot of work sites and it was all taken away each day. This was a big plus and a blessing. The project was finished on time and within our budget. All of our friends and relatives have nothing but great things to say about the quality of workmanship and the great space that they created for us. It’s a great place for the grandkids as well as for family gatherings. Our Aunt and a few of our single friends asked if they could move in. We told them all that there was a long waiting list… LOL…. Well there you have it… Another fantastic job by Better Built Basements. We recommend them highly so give them a call for your next project.

John B., Middletown, CT

Thank you for the great job you did in building our basement play room. The project was completed on time and with a high degree of quality. My Wife and I were impressed with the whole process and would recommend Better Built to anyone considering a basement remodel.

Dan & Jess F., Colchester, CT

Amazing!!!!!! Our family was expanded and we needed to add another room to the house. Not having the money to move or add on we hired Better Built Basements to remodel the inside of our house. Wow!!! Jim (the owner) came to our house for a free estimate and helped us design our new dream home. I couldn’t believe the amount of work they completed in the first day. They had the demo and framing done in less than 1 day. Everything else was smooth sailing. Jim and his staff were open to changes my wife wanted to make along the way. Jim, Don, Rick and the entire staff did an amazing job and I’m sure we’ll have them back for future projects. This is the 3rd time we’ve used Better Built Basements. Each time they seem to step up there game. Words can not express the work they’ve done. A million thank yous!!!!!

Jeff M., Enfield, CT

Last November, 2010, we met Jim and Kelly from Better Built Basements at the Home Show in Wallingford. We were interested in refinishing our basement and they presented themselves as basement specialists. We liked them and their approach to our remodeling goals.

A home evaluation was arranged and preliminary plans were drawn up by Joe in one evening that became the basis of our construction project. From the start, we were impressed with the prompt arrivals, obsessive cleanliness and the concern for our home that every member of the construction team displayed. Every evening we would receive a call from Jim telling us of the progress of their work. We couldn’t wait to get home at night to see how everything looked. We were never disappointed.

As with any project, things did not always go according to plan. We encountered many significant and unexpected obstacles along the way. In addition, we had a winter that was unparalleled in intensity and snowfall! Nothing flustered Jim and his team. Each item was dealt with quickly and efficiently. No problem was too big or too small to warrant his complete attention to a solution. Every member of the team was a pleasure to work with and an expert in his field. The results along the way were proof of that.

Ultimately, we now have a living space in our home that far exceeded our expectations. We strongly recommend Jim and his team at Better Built Basements to anyone who is considering finishing or remodeling their basement. We can promise you that you will be as happy as we are with the results. Please feel free to contact us if you have any questions at all.

Dr. Jay& Kathy K., Cheshire, CT

The first few meetings with the design consultant were very smooth and he delivered a quote very quickly.  We were looking at other contractors as well, so he understood that and did not cross the line between following up and being overbearingly pushy.  When we finally made the decision to go with Better Built Basements, the original design consultant and one of the company owners came to the house to discuss all the details and to sign the contract.  I was impressed that the company owners are closely involved with the work.  That showed me right away that they care about the customer and the final product.

The project started on time and all laborers were very professional and courteous.  They also use an online scheduling tool so that you can log on and see what work is scheduled for that week in your home.  This was very convenient. At one point during the project, there was a concern about a particular portion that didn’t seem to be going the way we wanted it to go.  I contacted them with our concerns, and within an hour, the owners were at my home to view the progress and discuss our concerns.

Overall, the quality of work is very good and the price is fair.  The real value stands in the time between start and finish.  In just over a month, my basement went from bare concrete walls and floor, to a nice two room addition to my home. I give my highest recommendation for Better Built Basements to anyone looking to have this type of work done in their home.

Michael W., Storrs, CT

Jim and his team are very professional, friendly and punctual. They do great work. We are extremely pleased with the finished product. The process was smooth and out project was completed well ahead of schedule. Thank you!

Mason C., Milford, CT

Talk about unfinished to unbelievable!  Better Built Basements turned our basement into a new living space. We have a new tv room, kids play/rec room, and a new 1/2 bathroom.  The services provided included….Framing, insulation, drywall, plumbing, electrical (including baseboard heat), carpet, paint, ceramic tile, drop ceiling, closets, shelving, and added a new french door.  Also, all the little extra work that was completed was a treat.  Randy, Jim and Wayne are true professionals and were a pleasure to work with.  Kim and Kaitlyn from the office were excellent as well, always prompt to respond to our constant and annoying questions.   Every subcontractor that worked in our home from BBB were always courteous and respectful.  They always cleaned up when they were done.  I recommend them to anyone thinking about getting their basement finished.  Excellent work!

Misbah S., Cheshire, CT

Better Built Basements just completed finishing our basement. They gave us a huge, rec-room and two other rooms and closets. Starting with the salesman, Joe writing the contract, to the completion of the job they told us what they would do and did what they said to the letter. Better Built Basements owners, Jim and Randy, painter mike, electricians, carpenter, Paul, floor installer, Larry, plumber, Reno, the entire crew were very professional. Our basement is perfectly beautiful, thanks to them.

My husband and I would recommend Better Built Basements to anyone. They know how to get the job done.

Marion& Seb D.

We selected 4 different Angie’s list contractors to quote on my wife’s office project. She is a landscape architect and designed her office exactly how she wanted it with special size drawers, cabinets and a built in desk. BBB was prompt to look at the job and had a quote to us in one week. Most others contractors took over 3-4 weeks to provide us with quotes. BBB was not the lowest price, but their professionalism and communication was top notch, following up with my wife on the specifics of what she wanted.
Once we paid the 50% deposit, they turned the custom cabinets and built ins around in approx. 4 weeks and installed everything in 3 days.

The quality of the materials and the installation were excellent. Don, the lead carpenter was very experienced and did everything to make the job perfect. We had problems with the drawer sliders and they came back and replaced them twice until they worked exactly the way my wife wanted and how they were specified. It was great to have a contractor tell us – “we will make it right until your happy” and follow through.

The entire office looks fantastic and my wife is very happy. We had a number of smaller repairs on other built ins in our house that we ashed BBB to repair. Don fixed everything in one day. Everyone at the company is passionate about the customer and their satisfaction.
We can highly recommend BBB – they are top notch

Mark U., Bethany, CT

You are not kidding with the name of your company. Better Built Basements is RIGHT!!!! You took our basement from 1968 and turned it into a Supersized 2011 basement. The space has been transformed into the best room in our house.

What impressed us most about your company is your communication with us (the customer) and yourselves (the crew). There was never a time I wasn’t aware of what the next steps were, and what was completed that day. It was reassuring to know everyone was on the same page as to what had been done, and where the project was going.

Another point I would like to make is how excellent everyone was at making suggestions. When an idea would come up, such as built in shelving or making the stairs down the basement transition better, it seemed like the team knew exactly what look and style was best for the space. That was very impressive. To not be left out there on a limb to come up with all the ideas.

In regards to professionalism and timeliness, you were all amazing. We cannot thank you enough how patient you were with our kiddos and appreciate the many Sundays you all worked to get the job done. I am, and will continue to recommend Better Built Basements to anyone who’s interested.

The Szajna Family, Simsbury, CT

Wow…  Really all I can say about Jim & Chris and the whole Better Built Basements crew is…. Awesome.   As our family’s first major project on our house, I couldn’t be happier with the end result AND the team that did it.   Jim was more than accommodating to all of my questions (and there were lots of them, lol) and scheduling needs.  The crew that performed the work: Gregg, Doug, Mike (electrical), Mike (Painting), the plumbing crew(sorry I forgot their names) who did some extra work for me while he was here, the carpet crew who had to come out twice due to manufacturing defect in the carpet, and Jose… I know I am leaving out some people so apologize… Everyone was awesome, friendly, professional, and kept the place clean.

The Craftsmanship was excellent, and if I ever wanted something changed or had a question, they were all willing to answer and accommodate my needs.   Scheduling was amazing too, who has ever heard of a project finishing in the time quoted during initial contact…  We have.  They quoted about a month, and finished just about a month to the day from start to finish.  Excellent and true to their word.
Thanks BBB Team for making what my son has now commandeered as HIS playroom, a beautiful new addition to the house that will get a LOT of use for the years to come.

Steve Z., Milford, CT

We are so happy with Better Built Basements.  They are a wonderful company where everyone is friendly, helpful and very professional.  If we had any questions or concerns they were all addressed in a very timely manner.  We could not be happier with how the project turned out.  Not only does the entire area look amazing but you can clearly see the high quality of all of the work.

Every detail was thought about from the type of sheet rock used for the walls, the LED lighting and the flooring to the smallest details like the type of finish the door handles have or that they took the time to match the kind of molding and trim from our existing home to the new floor and door trim in the addition.  They take care of every aspect of your project so that all you need to do is decide what you want to have done and they will make it happen for you.  There is no need to call an electrician, flooring companies, bathroom experts or anyone else… they are a one stop shop for everything.  We are planning on redoing our kitchen in the near future as well as a wine cellar and they will be our one and only call.  We have already recommended BBB to our friends and neighbors and will continue to do so.  We truly could not be more pleased.

Rob & Alicia C., New Milford, CT